If the problem is not described in the KB, please fill in and submit this report. The problem will be assigned to one of our engineers who will return the necessary information to you as soon as possible.

Your problem report will be stored in our database and, when the problem is solved, perhaps be used in future updates of the KB.

Fields required for us to process your problem report are marked with a red asterisk *.

Please be as specific as possible when describing the problem.

We may need to contact you for more information if we have any trouble reproducing the problem you describe, for example.

Fields marked with a red asterisk * are required.

1. *Swecoin hardware/software product:
Model type, version, serial number, etc.
(Example: TTP 5200-002, serial # xxxxx)

2. *Firmware used in the hardware product:
designation, number, version, etc.
(Example: 908-200)

3. *Operating system:
(Example: Windows 95)

4. *Driver:
designation, version, etc.
(Example: TTP 5000 Winodws 95 Driver 921-110)

5. Utility product:
designation, version, etc.
(Example: TTP Editor, 6.2)

6. *Brief, one-line description of the problem:
(Example: Editor doesn't respond to up-arrow under image)

7. Steps to reproduce problem:
(Example: 1. Create new file. 2. Insert some text, etc.)

8. If the problem is not reproducible, (only happened once, or occasionally for no apparent reason), describe the circumstances in which it occurred and the symptoms observed:
(Note: It is more difficult to fix non-reproducible bugs)

9. If the problem causes any error messages, specify them here:

10. Please provide us with the following information in case we need to contact you:

*Name:


*Telephone:


*Email: